ARM Associates supports its quality policy on a set of indicative lines and general objectives, which the company recognizes as fundamental pillars of its organizational structure. The company believes that total customer satisfaction is the basic principle for business success and development of the company.
- Our customers: Consistently satisfy the needs and expectations of our customers by aiming to do the right thing right the first time, and adopting best practices.
- Our employees: Ensure – through appropriate training, planning and communication – that all employees are competent to perform their jobs and are aware of their duties in regards to the Quality Management System (QMS).
- Compliance: Ensure compliance with all applicable regulatory, legislative, corporate and other requirements to which the company subscribes.
- Continual improvement: Continually improve our company, the way we do business, and our management system by establishing clear objectives, reviewing performance, and periodically reviewing all elements of the QMS -including this policy- for suitability and effectiveness.
ARM Associates has been certified to the international standard ISO 9001 Quality Management Certification.:
The standard offers multiple benefits to ARM Associates such as:
Enhanced customer satisfaction
Consistency in the delivery of your product or service
Improved communication, planning and administration
Enhanced business performance
Better cost management
Increased credibility and competitiveness